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Delivery Policy

All orders will be booked at least 24 hours before. At this time the customer must take full responsibility for ensuring orders & delivery addresses are correct and ready for driver.

All orders above minimum value will endeavour to be delivered in 7-10 days. Many orders can be delivered in 1-3 days. Urgent orders which are delivered below minimum order value will be subject to a carriage charge depending on location. 

The customer must ensure that appropriate parking is available during delivery and that any parking restrictions be made available at booking in stage. All parking penalties will be the responsibility of the customer and will be added to their next invoice. Any Congestion charges will be the customer’s responsibility.

If delivery cannot be made for any other reason, the delivery will incur a Refused Delivery charge of between £50-£100 depending on location and size of delivery. 

Our items are for UK mainland customers only (up to 150 miles) and additional postage charges will apply to Scottish Highlands, Isle of Man, Northern Ireland and the Channel Islands.  Please contact us before purchase to confirm the postage, shipping or courier costs.

If a tracking number is provided by the shipping carrier or courier, we will update your order with the tracking information. Please note that a tracking number is not always available.

The rate charged for the shipping carrier or courier of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have the opportunity to proceed with your order or cancel it.  Cancelled orders at that stage, prior to final checkout, will not incur any charge.

Goods will normally be delivered to the door only and The Lounge Furniture will take no responsibility for damage caused when delivering goods in the house. 

In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery will still incur a delivery charge. Most orders will be delivered between 8am and 6pm.