Returns & Refund Policy
If you are not satisfied with your purchase, and wish to make a return, you will be entitled to a full refund, credit note or replacement within 14 days. If, however the product is not faulty you will be charged for delivery and any admin costs. This does not affect your statutory rights.
Incorrectly ordered items or cancelled orders cannot be returned.
Goods that must be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging.
Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.
Assembled goods cannot be returned.
In the event where returned goods cannot be credited these items have to be collected by the customer within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50.
If these items have to be returned to the customer this will incur a handling charge of £50.
Customers are reminded that damage caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the retailer’s responsibility to distinguish between manufacture fault and damage caused by assembly or misuse.
Goods risk will move to the customer as soon as the goods are unloaded off our vehicles.
Prior notice must be given for goods that are to be returned by contacting the lounge furniture on firstname.lastname@example.org or by filling out the returns form on our website.
Returned goods can only be accepted by our drivers if authorised by the sales team.
Drivers will only collect items which have not been assembled, in their original packing and on receipt of an authorised returns form. If goods are to be returned to our drivers, a detailed description for reason of return together with the invoice number must be reported at booking in stage.
Where applicable spare parts will be posted to rectify problems – this may involve a charge. The Lounge Furniture will not be responsible for any losses occurred in the delivery of wrong or faulty goods.
The Lounge Furniture will not be liable for any losses incurred, howsoever caused, in all aspects of day-to-day running of the business.